Store Policy
We ask that you please read and understand our Return Policy. Please let us know if you have any questions or concerns before purchasing.
- PLEASE ALLOW UP TO 12 BUSINESS DAYS FOR YOUR ORDER TO SHIP DEPENDING ON SHIPPING SPEED SELECTED, BEFORE CONTACTING US REGARDING SHIPPING & DELIVERY TIMES ON YOUR ORDER.
- NO CHANGES TO ORDERS ONLY ORDER CANCELLATIONS WITHIN 24 HOURS OF ORDER PLACED.
- PLEASE DO NOT CONTACT US VIA SOCIAL MEDIA TO DISCUSS ORDER INFORMATION. ANY QUESTIONS REGARDING YOUR ORDER WILL ONLY BE ANSWERED VIA EMAIL: ORDERS@ONHER-THEBRAND.COM
We ONLY OFFER STORE CREDIT FOR RETURNS. We do not refund back to your original method of payment.
For Returns please email: RETURNS@ONHER-THEBRAND.COM
Items can be returned within 7 days from the date your items are delivered. Items must be in *original condition within 7 days to receive an exchange or store credit.
We do not provide shipping labels for returns.
DISCOUNTED/ SALE ITEMS ARE FINAL SALE.
Items Returned after 7 days of delivery will be Returned To Sender.
Please note, returns may take 2-3 business days to process from date of arrival. When returning, please securely pack and seal returned items with the invoice included in an appropriate shipping box or envelope as we are not liable for packages we do not ship ourselves. Original invoice must be in included in your return packages. Final sale on all bodysuits.
*Original condition: Items that have NOT been worn, altered or washed with all original tags attached.
Please send returns to:
OnHer The Brand
Attn: Return Department
218A S Van Brunt St.
Englewood, NJ 07631